Full-service business travel management for companies that value time, cost control and team peace of mind.
CocoVolare CTM is a turnkey corporate travel management service. We integrate with your company as if we were your own travel department: we buy the flights, book the hotels, coordinate ground transfers and handle any contingency, all from a team of AMADEUS, SABRE and Travelport-certified agents assigned exclusively to your account. Your team just tells us who is traveling, when and where. We take care of everything else: from the best fare to support if a flight is cancelled at midnight.
We quote, compare and issue domestic and international air tickets across the three global GDS platforms. We secure negotiated corporate fares your company cannot obtain on its own, with savings of 15 to 25%.
We manage accommodation aligned with each traveler's itinerary at corporate rates, room blocks for groups and spend-policy controls by role and destination. Direct billing to your company.
Airport-hotel-office transfers, corporate car rental, executive chauffeur service and armored vehicles for VIP delegates. Everything integrated into the itinerary, with real-time tracking.
Everything your team needs to travel, coordinated in unified operation with centralized spend visibility.
Complete ticket cycle: pre-sales, quoting, reservations, issuance and post-sales back office. In AMADEUS, SABRE and Travelport with proprietary corporate PCC.
Reservations aligned with traveler itinerary. Negotiated corporate rates and spend policy control by hierarchical level.
Ground transportation coordination integrated with itinerary. From arrival transfer to final return leg.
When corporate travel grows without a system, operational cost grows with it.
Scattered emails, spreadsheets and requests without traceability that consume the time of people who should be focused on business.
No real visibility into travel spend, which fares are paid or whether corporate policies are respected.
A cancelled flight, an IROP at midnight, without backup support, the traveler is alone in the contingency.
Tickets without negotiated corporate fares, without sufficient advance notice, without volume consolidation in GDS.
Flight from one channel, hotel from another, transport not integrated, without unified view of itinerary.
Armored transport, special delegates, groups, needs that a standard agency cannot solve.
For companies with high-complexity mobility needs, executive profile or specialized security.
Ground transportation in armored units for special delegates and executives in high-profile destinations.
Fast-track, upgrades, executive lounge, arrival protocol, dedicated driver and security units.
Group block, room block and ground itineraries for delegations and corporate teams.
Multi-leg itineraries, policy control by region and bilingual ES/EN support.
Guidance on visas, ESTA, ETA, mandatory insurance and entry conditions by destination.
Immediate attention for IROP: cancelled flights, diversions, passenger reprotection.
Charter flights and executive jets for executives with high privacy and flexibility.
Meeting rooms and work spaces within corporate program hotels.
Corporate rates negotiated with airlines, hotels and car rental. Monthly reports of actual savings.
We design and implement your travel policy and validate every booking against it automatically.
Direct line for your travelers. Rebooking, changes, medical and logistic emergencies solved instantly.
Monthly dashboard with spend, compliance, carbon footprint and optimization opportunities.
Conventions, incentives, kick-offs and charter team buildings. From brief to last logistic detail.
Your dedicated account manager: a human, not a call center. Response in minutes, not hours.
Engineers deployed on platforms and plants. Multi-leg itineraries, coordinated ground transportation and IROP support.
Consultants with intensive schedules. Flexible fares, immediate issuance and GDS consolidation.
Strict spend control by cost center, corporate fares and coordinated ground transport.
VIP services, armored transport and special delegates with confidentiality.
Spend traceability, policy control and auditable compliance reports.
Bilingual ES/EN support, agility in changes and real-time spend visibility.
Security protocols, armored transport and absolute discretion.
Optimized repetitive routes, corporate fares per frequent destination.
Traveler volume, frequent routes, policies, budgets and profiles.
Agent team, GDS, exclusive channels, SLA and required services.
GDS, omnichannel CRM, dedicated phone line, email and WhatsApp.
Supervised shadow mode. Playbook adjustments based on feedback.
Contractual SLAs, N1 → N2 → N3 escalation, 100% call recording.
Monthly reports with spend KPIs, routes and recommendations.
Agile implementation including GDS configuration, Travelport activation and training.
Travel policies, profiles, budgets and approval flows.
PCC activation in AMADEUS and/or SABRE. Travelport setup for BSP.
Omnichannel CRM, exclusive telephone line, dedicated email and WhatsApp Business.
Shadow mode with validation. Playbook adjustment and full activation.
Each CTM client has exclusive and dedicated channels. Not a shared call center.
Exclusive number with personalized IVR. Unlimited incoming telephony. 100% recording. SLA ≤ 30 s.
Exclusive inbox integrated with CRM. Automatic ticketing with tracking number. SLA ≤ 15 min.
Exclusive WhatsApp Business. Itineraries, confirmations and real-time support.
Integrable widget. Real-time agent. Transfer to voice for complex procedures. SLA ≤ 2 min.
Reservation lookup, refund status, itinerary downloads and reports. 24/7.
Bot trained with client policies. Escalation to agent for GDS procedures.
Each indicator backed by contractual commitment with monthly reports and 100% recording.
Proprietary platform with GDS licenses, omnichannel CRM, intelligent PBX/IVR and 99.8% Cloud.
Proprietary license · Corporate PCC. Global air, hotel and car rental inventory. Published, negotiated and corporate fares.
Specialized certification. Global coverage. Support for special fares, waivers and ancillaries integrated into issuance flow.
Galileo · Worldspan · Apollo. BSP control, transaction settlement and integrated financial reporting.
Unified front-end: voice, email, chat, SMS, WhatsApp. Tickets with tracking and resolution statistics.
Configurable IVR, predictive dialing, 100% audio and screen recording, Caller ID, VoIP SIP/IAX.
Certified high availability. Compliance with ISO 9001:2015, ISO 27001:2013, COPC and ITIL.
Each proposal is personalized. 24×7 operation or multilingual support are quoted according to specific needs.
CocoVolare CTM is a continuous operational solution for Corporate Travel Management. We operate flights, accommodation and ground transportation with agents certified in AMADEUS, SABRE and Travelport, as a permanent extension of your company.
10 business days from signature, including GDS configuration, exclusive channels and supervised pilot.
Proprietary licenses in AMADEUS, SABRE and Travelport with proprietary or customizable corporate PCC.
9 hours daily M–F + 2 hours weekends, 365 days a year. SLA of telephone response in 30 seconds.
Companies whose model depends on mobility: energy, consulting, manufacturing, financial, pharmaceutical, technology, legal and retail.
No. It is a permanent corporate mobility operation with dedicated team, exclusive channels and contractual SLAs.
Yes. Armored units, special delegates, executive aviation, groups and IROP support.
Between 15% and 25% in travel spend from the third month, thanks to GDS fare optimization and volume consolidation.
Standard operation is 9h × 5d + 2h weekends, 365 days, in Spanish and English. 24×7 or additional languages are quoted according to specific needs.
Exclusive telephone line, dedicated email, WhatsApp Business, online chat, self-service portal and chatbot. All exclusive per company.
Schedule a free consultation with our corporate team.